Running Room is where I share stories, case studies, and lessons from the field — grounded insights to help small businesses create space for better operations, stronger teams, and smarter growth.
I call it Running Room because that’s what I try to give every client: room to run, simplifying the “more to manage”.
Voice of the Customer Case Study | Turning Feedback into Action
A Voice of the Customer case study showing how disciplined listening helped a legacy custom manufacturer refocus operations, delivery, and customer experience.