How CBRE Turned Platform Support into Strategic Advantage

In the world of outsourced facilities and project management, there’s often a quiet tension between standardization and innovation. Clients want consistent results—but they also want forward momentum. That’s the space CBRE’s Project Management Center of Excellence was asked to navigate.

It didn’t start with a system overhaul. It started with a few account teams raising their hand. They wanted more support, smarter risk mitigation, and fresh thinking—especially with contract renewals on the horizon.

What followed wasn’t just a process improvement initiative. It was the slow, deliberate buildout of a people-first model that elevated how CBRE approached project delivery. Tools like PART and Ranger evolved from tactical response efforts into trusted capability platforms. And with the addition of SOAR, the company began exporting that same discipline to clients, not just internal teams.

If your business is feeling the pull between maintaining quality and pushing innovation, this case study might offer a useful model—one rooted in practical risk reduction, embedded coaching, and a quiet but lasting shift in how people lead projects.

Download the full case study to learn how a respected global firm leaned into feedback—and turned that feedback into advantage.

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