Running Room is where I share stories, case studies, and lessons from the field — grounded insights to help small businesses create space for better operations, stronger teams, and smarter growth.

I call it Running Room because that’s what I try to give every client: room to run, simplifying the “more to manage”.

Tom Hancock 9/9/25 Tom Hancock 9/9/25

How CBRE Turned Platform Support into Strategic Advantage

What began as quiet feedback from a few project teams became the catalyst for a smarter support model at CBRE. This case study explores how risk reviews, embedded coaching, and client-facing innovation helped shift the way project delivery was supported—and how the right platform model can drive both internal and client success.

Tom Hancock 8/19/25 Tom Hancock 8/19/25

Don’t Scale What’s Working — Scale Why It Works

A small firm asked me to help them scale. What they really needed was to stop guessing and start listening — to their team, their clients, and their own instincts. This post reflects on what we changed, why it worked, and how “doing less” created the space they needed to grow.